We answer fast
One email away from a straight answer.
No ticket system, no chatbot maze, no waiting in a queue. Write to us directly and a real person replies — before you buy or after, the answer is the same: honest and useful.
Before you buy
Is the Vault right for you?
Not sure which stream fits your situation, or whether the licence covers what you have in mind? Ask first. A straight answer beats a refund.
- Which stream to start with your background
- Licence questions — your business, clients, customisation
- What's inside a specific lesson before you buy it
After you buy
Access, downloads & refunds
Bought something and need help? We're the ones who fix it — not a support script.
- Access links — missing, expired or not working
- Downloads — files, formats, drive organisation
- 30-day refunds — no forms, no interrogation
Anything else
Seriously, just write
Business partnerships, press, a bug on the site, a typo in a lesson — if it matters to you, it matters to us.
- Website problems — checkout, links, downloads
- Suggestions for lessons or streams you'd like added
- Anything that shouldn't be handled by silence
Half the answers are already written.
Quick reminder: the Vault is educational material — it doesn't promise any specific income, and your results depend on the work you put in. Questions about that? The Disclaimer page explains it in plain words.